Glad I had an annual service agreement with Tucker - Received prompt, priority service on my A/C when the pump failed during hottest week of the year.
Xavier Young, the technician was very amenable to dealing with a couple of difficulties in accessing our compressors. He explained to me that the capacitors needed to be replaced because they were functioning at about 2/3 efficiency, which requires additional amperage and wear on the equipment. He then located the replacements needed with a colleague, picked them up, and came back to complete the service call. He was also careful to maintain social distancing and the like. Mr. Young was a pleasure to deal with.
Xavier was polite and knowledgeable. I also appreciate he was very careful to wear a mask, gloves and booties over shoes while in the house- all important to keep him and everyone safe in this new world we are adjusting to.
Luiz was great. Very good communicator. Knowledgable and took time to help me understand our issue and the solution. Worked efficiently. Though it is a busy time of year, I didn't feel he was rushing. Good guy. Thanks for asking!
Ben did a very good job for us yesterday. Called ahead to alert us to his arrival. Very professional. Very courteous. Was knowledgeable about our system and went about his work efficiently. Thanks for giving me a chance to let you know about his high service level.
Tucker’s is the best hvac company around. Customer service is excellent. Our repair guy, Mike, quickly assessed and resolved the problem with our unit and we are up and running again. Highly recommend.
Tucker’s is very friendly and able to accommodate changes in schedule. Ben, our technician, was friendly, prompt and very competent. I highly recommend him!!
System running and cooling at this time. Heat and humidity from knee wall is certainly effecting system performance, but opening the dampers and keeping air filter clean will help the situation.
Performed AC maintenance
Performed preventative maintenance on AC systems, replace a capacitor for the outdoor unit. Also signed customer up for a new Tuckers USA (Ultimate Service Agreement).
Performed preventative maintenance on AC systems.
Installed surge protector.
Replaced low profile condensate pump.
condensate line repairs
Found system running but significantly underperforming due to a shortage of R410A refrigerant. This indicates the system is leaking refrigerant. Added refrigerant and confirmed operation.
Performed chemical coil cleaning on both outdoor condenser coils.