4200 Portsmouth Blvd
Chesapeake, VA 23321
7573281939

Local Reviews

Rated 4.8 out of 5 stars based on 285 customer reviews

Great service, Patrick explained and answered all my questions.

I have been a customer twice now and the service has been consistently great, from the office staff to the technicians. Timely and pleasant throughout.

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great service

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David

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As always excellent service

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Did not honor warranty; Would not recommend

House Call Company installed a new HVAC system at my house in 2017. Salesman was Dean Jensen, who was new to the company. I have had a few problems, I called them to assist and they said my upstairs system's evaporator coil has a leak. (It is 1.5 years old). They said that since the system was not serviced in the last year, the warranty will not cover the repair. They said the repair would cost $3,188, to replace the coil, not including $800 in refrigerant. Not only did they fail to honor the warranty, but they also tried to overcharge me for the repair. I showed the repair guy another problem I had as a result of poor installation, and he said the other problem was his priority. (I'm a local realtor and an attorney and would not recommend this company for any work).

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On time

Arrived on time, very professional

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Lousy diagnosis & repair

I had you folks out 3 times ithis season to look at my a/c. I had a service plan with your company after you installed the system about 5 years ago. The first visit, the nice young man "diagnosed" the issue and added some freon. The second visit, a young man came out and "fixed" the leak on the outside unit. When the a/c failed again, the third technician told me I had a leak in the evaporator coil and it would cost $1700+ to repair. He then re-charged the unit, which cost $700+. So, I had another company come give me a second opinion (and a third from another one). The other technician(s) assured me there was no leak in the evaporator coil (told me your technician could NOT have taken off the cover to thoroughly inspect the evaporator coil as the cover was still sealed!) but SHOWED ME A VIDEO OF THE LEAK THAT WAS IMPROPERLY/POORLY FIXED/SOLDERED by your second technician! He ran a bubble test and I could see the bubbles around that solder! In addition, I felt your technician was condescending to and taking advantage of me because I am a woman and ignorant of the entire system. He even tried to get me to buy an entirely new system because I was so infuriated at the cost to repair it! I should have submitted this review sooner, but I needed to both decide whether to take this to my attorney and what to say to you.

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Excellent Service

Service was excellent. Technician was very knowledgeable and efficient.

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Happy with results

I used the service to clean out a dryer vent that was clogged. My technician, Lemont, was very professional and courteous. I would not hesitate to use this company again.

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HVAC review

Chuck was on time, courteous, and professional.

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Job Locations

Lamont P.

Lamont P. Job Checkin

A/C estimate


Lamont P.

Lamont P. Job Checkin

A/C not working


Lamont P.

Lamont P. Job Checkin

AC not working


Lamont P.

Lamont P. Job Checkin

Electrical issue


Patrick W.

Patrick W. Job Checkin

Leak detection


Patrick W.

Patrick W. Job Checkin

Replace vents. And two outlets


Lamont P.

Lamont P. Job Checkin

Season service for Geothermal unit


Lamont P.

Lamont P. Job Checkin

Seasonal service AC water heater flush


Lamont P.

Lamont P. Job Checkin

Electrical issue


Patrick W.

Patrick W. Job Checkin

Find and repair leak in sink basin


Patrick W.

Patrick W. Job Checkin

Find leak


Patrick W.

Patrick W. Job Checkin

Emergency gas line replacement


Lamont P.

Lamont P. Job Checkin

AC not working


Lamont P.

Lamont P. Job Checkin

Re light pilot


Patrick W.

Patrick W. Job Checkin

Installed new bath faucet