No one likes to hear that they need to replace their AC unit. These guys made the bad news not seem so terrible. They actually care and will do everything they can to get you within a better price range. Also, a next day install is always a bonus!
Excellent job done by both Dan and his installation crew.
Of course, my old AC would only break down on after normal business hours and evenings, but the AC Guy Staff was always prompt, friendly and able to keep things running until I could get a new unit. The installation team for the new unit were also very nice. The AC Guy has a great office staff and system that let's you know when the technicians are on their way. Very knowledgeable and trustworthy - if you need any AC work, give them a call!
Our AC went out for the third time this year. My wife and I finally said enough and started getting quotes for the new unit. We had a few other companies come out and they gave us a quote and told us what everything would cost and said have a great day. Daniel from Th A/C Guy came out and the first thing he did was ask us what was important to us. He listened then based off of our responses he offered us three different packages. That wasn’t the end of his service. He then sat and explained each one and told us the pros and cons of them. We talked for about an hour and any questioned we had he explained until we fully understood. The nice part about this intro is he Gabe is choices and didn’t try to sell us on anyone. He recommended based off our responses and let us decide. We went with the middle higher end model he presented and we liked him so much we asked when he could install. It wasn’t for a week. Now here is where the little extra customer service comes in. He was the only person out of all the quotes we got to say let me take a peak at your ac. I will get it running until we get the new one installed. You will be cool. NOONE else even offered to look at it. Fast forward a week and the team comes out to install the new unit. I have a few questions and call Daniel and boom he picks up answered all of them and I was able to continue with my day. The team left and my wife had an issue with the garage door. I called Daniel back and again boom he had the team turn around to see what had happened. They fixed it in two seconds and apologized. There were no excuses there was no wait time there was no we can’t get back until tomorrow. Fast forward a few days and now I’m getting emails from Haley. Again, great customer service. I had questions on how to get my refund and what needed to happen. She took care of everything. She answered every one of my questions politely and was quick to respond. I was the slow one taking a day or two to get back to her. I sometimes didn’t understand the answer and she would explain in again to me. I never felt I was an inconvenience to her. Fast forward a few more days and Daniele came back for the follow up visit to check out the system and see if everything was ok. My wife had a concern. He went through the entire system (outside unit, inside unit and thermostat ) to make sure everything was good. He let me know my wife’s concerns were not needed anymore. I thanked him and he left. Now at this point I was over the top with The A/C Guy bit then Daniel text me and didn’t a follow up later that day to make sure everything was still good. WOW!!!!! I am a huge fan of this team and I will not use anyone else in the future for any ac calls. Great service isnt enough to explain how great this team really is.
Daniel and the install gentlemen were great! They all made the experi nice of a sudden big expense a little easier and I would absolutely recommend!
New 14 seer Franklin 3.5 ton heat pump split system installed with all new r8 ductwork
Installation of a 20 seer Franklin inverter heat pump split system with 10 year parts and labor coverage.
New Franklin 2.5 ton 14 seer heat pump split system installed
Another happy customer upgraded to a 16 SEER 2 stage Franklin AC.
Installation of a 16 seer 5 ton single stage franklin straight cool split system with zoning and 10 year parts/labor coverage.
Installed a new 16 seer Franklin air-conditioner.
Installation of a 14 seer 2 ton franklin straight cool split system.
Replaced our customers old and inefficient system with a brand new Franklin unit.
New 5 ton Franklin 2 stage 16 seer heat pump split system installed
New 20 seer Franklin 4ton heat pump split system installed
Installation of a 16 seer Franklin 2 ton heat pump split system including 10 year parts and labor coverage.
Performed a maintenance on this 10 year old RHEEM system for a customer here in Pine Ridge.
New 2 ton Franklin straight cool package unit installed
Compressor burnt out will be installing a new system. Customer is extremely excited to get a new 16 SEER installed so soon
New 2 ton 16 seer Franklin heat pump split system installed