Ethan is extremely competent, knowledgeable, efficient, respectful and polite. What a refreshingly outstanding young man! He did my A/C service, trudging up two flights of stairs multiple times to one of my two units. -no complaining - just continued to be genuinely friendly. Ethan came to my house last year on an emergency call and he could not have been kinder or more polite. I was so happy when I opened my door to see Ethan again today. Wish I could request him every time. Excellent service!! Have used Snellville since 2001 - always great service but Ethan takes great service to another level.
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Great customer service experience by Ethan our technician
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Jay is by far the best service tech I have ever used. I’ve used many companies over the years and decided to give Snellville H&A a try again. Jay is extremely knowledgeable and got the job done like a true professional. The office communication with scheduling could use some improvement but because Jay was so trustworthy I will use them again for several more jobs I have coming up. Thank you Jay!
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Ethan Helton is a professional gift to Snellville Heating, Air and Plumbing. Ethan Helton has been taking care of my AC systems. He is professional, caring, great at problem solving from my AC and Heating. Ask for Ethan Helton when using Snellville Heating, AC & Plumbing. Give him a raise! I have been a customer for at least 15 years or more!
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Always nice service technicians. I’ve rented here for 7 years and have seen them every 6 months. My landlord pays for the maintenance , but I’ve been pleased to have them perform services on the two units here. I will use them in my next house.
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Just wanted to share that Ethan's customer service is second to none. He's been out to my home twice, to include today, for maintenance visits and he has been excellent. Very thorough!!!
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Ethan arrived as scheduled this morning with a great smile and ready to service our Rheem Air Conditioner with a preventative maintenance inspection . He introduced himself and asked me where the Air Filter was and he immediately changed the dirty filer without my asking. I showed him where the thermostat was and told him the location for the crawlspace door. He went on to crawl under the home and I asked him to please turn off the light when he left the crawl space. Turning off the light when finished and closing the crawlspace door is tantamount to a five star rating. He checked the unit in the crawlspace and found everything working and mechanically sound. That's what a customer is expecting with a One Year old Rheem Air Conditioner. He finished up checking the outside compressor voltage and inside the covers and fan . He finished the job telling me about all the items he inspected and alerting me to his concerns of the Heating Unit will need replacing because of age and the reasons why . He also filled me in on the Service Contract available for the Rheem inspections twice a year. Ethan did a good job representing Snellville Heating and Air . I recommend everyone that needs Heat and Air service let Snellville Heating and Air give you a quote or service your unit...
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Service guys came the same day I called. Very professional and great work! Thanks.
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I perform complete diagnostic on one system.
Scheduled maintenance on condenser and coil
Scheduled maintenance on condenser and furnace
