Joey came in, assessed the situation, and corrected it. He had to order a part, then came and replaced a defective receiver. On his own initiative, he reworked the logs and base so that they were more esthetic and would work more efficiently. I was very pleased with the prompt response to my call and that the warranty was honored without any problem.
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Jason Shepherd was very helpful and friendly. We really appreciate his comments and his help. He is quite a professional service man.
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Technician and service department very responsive, service date quickly scheduled, work carried out in professional manner.
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The quotation was in line with other firms The service was efficient, professional, and completed when promised. The staff were very personable, friendly, and polite I would recommend recommend your company to anyone I am very satisified
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Technician (Joey) was very detail oriented. Also, he was patient as I asked questions to help me better understand the operation of my gas fire place.
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The experience was pleasant and professional. They were informative and helpful.
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Converted fireplace from LP to Natural Gas.
