Great service! Brandon is a very nice and knowledgeable young man.
I use Home Energy Experts exclusively for any service they provide... and have never been anything but impressed. Brandon was fantastic, great customer service and kept me informed, as he was working on my rental.
I just had my annual servicing on my AC unit within the last couple of months. At that time there was one part that was "needing to be replaced soon". Why two months later did hte entire machine crap out? DEAD and FRIED parts, cost me $800+ to fix! Seems to me this should have been caught BEFORE it died in 95 degree weather. Yes? (Also, you guys never get my name right... it's not Cathy, it's Kathy, and my last name is wrong too. Sigh.)
Brandon is very professional and has great customer service skills. He explained the process of getting a new water heater concisely and in terms I could clearly understand. Brandon also helped me with the furnace and he is my go to guy.
Thanks for showing up and inspecting the air conditioning system.
Upon arrival find the gas valve for the water heater has failed. Checked millivolts on thermopile and reading 575, burner is clean. Travel to obtain necessary parts and return to replace defective gas valve and pilot assembly that came with new gas valve. Drained water heater, filled back up while doing gas connections. Checked all gas connections for leaks, went to all sinks and tubs and got as much air out of lines as possible. Told homeowner it will take at least 1-2 hours to get hot water back and maybe some air will spit water out. Homeowner is aware of all situations with water heater meaning time for water to get back, if they smell gas where to turn knob to off and air in lines.
Mini Diagnostic- No cooling Are and homeowner states the living room unit is not cooling properly. Findings: Today I find the unit to be low on refrigerant as well as a few head units and remotes were still left in the heating mode. Cycle all head units to cooling and verify unit is low on refrigerant. Today I am going to recharge the unit due to extreme temperatures and we are going to reschedule a time for Red and Nick R to come out in September to do a proper leak test and recharge. If any charges are needed we will quote the homeowner at that time. Recharge unit with R410A refrigerant and get back to cooling. Refrigerant measurements are as follows: High side:333psi Low side:126PSI VSAT-42F LSAT-102F Suction temp-58F Liquid temp-98F Temperature drop across head units: Living room head: 79 to 55 Doll room head: 70 to 52F Master head: 71 to 49F Guest head 1: 70-52F Guest head 2: 70-50F Used a total of 8 pounds 8 ounces of R410A refrigerant. I also added UV leak seal to the s
Water Heater Maintenance: â€¢ Drain water heater â€¢ Inspect burner â€¢ Verify no gas or CO leaks â€¢ Relite pilot light â€¢ Verify no water leaks â€¢ Purged air from home â€¢ Verify operation of water heater Suggest replacing air conditioner Suggest activetek air purification unit to protect the home from viruses, bacteria and allergies. Connect to hvac system which purifies the air in the home every time furnace or air conditioner runs
Capacitor lost its charge so the fan wouldnâ€™t turn over We can change the cap and contactor and see if this will help extend the life If the fan motor fails or anything els we are looking at replacing the air conditioner When the customer replaces the unit we will help out with cost. After install the cap 45/3mfd and contactor Tested amp draws on the fan .3amps Each part comes with 2 year warranty
MINISPLIT SYSTEM QUOTE Install Mitsubishi minisplit hyperheat system, 1 outdoor condenser mxz-2c20nahz2, 2 indoor head units 1 msz-gl12na, 1 msz-gl06na, refrigerant linesets, condenser pad, sub panel, electrical circuit, electrical disconnect, electrical whip, breaker, gfi, condensate line, hatchannel, vacuum test system for leaks, balance refrigerant, 12 year diamond dealer manufacturing warranty, permits and inspections. CASH PRICE $10,512.48 FINANCE OPTION 5 YEAR 0% INTEREST $12,377.39 PAYMENT $206.29
Water heater quote over phone. 50 gal rheem nay gas 6 year. Not sure of water pressure. See attached water heater price sheet in pictures. 2,204.36. Left vm with customer waiting on response from customer.
AC MAINTENANCE. 1st visit of 3 on service club membership 14 SEER Air Conditioner Maintenance â€¢ Cleaned AC â€¢ Vacuumed debris from condenser â€¢ Wash condenser coil â€¢ Torque Schrader cores â€¢ Tightened king valves â€¢ Check for refrigerant leaks at service valves â€¢ Clean filter grill â€¢ Replaced filters QTY 2 16x20x1 recommend to replace every month â€¢ Condenser fan motor amps-1.1A â€¢ Check contactor â€¢ Dual cap -70/10 MFD â€¢ Compressor amps-12A â€¢ Inspect coil -Temperature drop of 66 to 41F Suggestions: Replacement filters every 1-2 months. During high use age seasons like the dead of the winter or summer expect to replace filters every month. Box of 12 16x20x1 filters-$94 We can also help service or repair the water heater if ever needed. Suggest for us to install AC cover during furnace maintenance on the fall time as well. AC cover is next to the outdoor condensing unit.
Customer ac is working just fine recommend maintenance plan for furnace x3 and ac x3 192.00 a peace for 3 years of service once a year with priority service and discounted rates. Total would be 1152.00
Homeowner canceled because he said another company came out and fixed it according to Dispatch
Air Conditioner Maintenance: Left Side (Main unit) - Cleaned AC - Vacuumed debris from condenser - Wash condenser coil - Torque Schrader cores - Tightened king valves - Check for refrigerant leaks at service valves - Clean filter grill - Replaced filter - Condenser fan motor 1.0amps - Compressor 11.5Amps - Check contactor - Run Cap 45/5MFD - Inspect coil - Static pressure R/A: .53WC - Static pressure S/A: .2WC Average lifespan for an AC is 15-20 years. This current AC is 18 years old which puts it in prime position for major component failure to occur. Suggest preparing to replace AC Current air conditioner uses r22 refrigerant. R22 has been phased out since 2010 and starting January 1, 2020 it will not longer be made nor able to import into the United States High static pressure on return side of ductwork. Suggest upsizing return air to improve airflow, decrease strain on system and improve efficiency Suggest renewing club membership Air Conditioner Maintenance: Right
Air Conditioner Maintenance â€¢ Cleaned AC â€¢ Vacuumed debris from condenser â€¢ Wash condenser coil â€¢ Torque Schrader cores â€¢ Tightened king valves â€¢ Check for refrigerant leaks at service valves â€¢ customer Replaced filter â€¢ Condenser fan motor amps1.1 Compressor amps 23 â€¢ Check contactor â€¢ Dual cap MFD 50/5 â€¢ Blower amps 9.8 and noisy upon start up â€¢ Inspect coil â€¢ Static pressure R/A .5 â€¢ Static pressure S/a .26 20 degree indoor split Blower struggles a little upon start up Contactor is burnt, pitted and charred. Contactor is responsible for allowing power to pass into unit. When contractor pads are burnt, pitted and in poor condition it will eventually stop allowing electrical current to flow and air conditioner will not work. Customer is aware that the system needs replacement soon and is waiting to replace
Ac maintenance Change filter homeowner changes filter Check capacitor 45/10 reading 44/9.8 Check compressor amps 13.7 rated for 23 Check fan amps .88 rated for .9 Tighten cores and king valves tight Check blower motor amps 4.5 Clean condenser coil in and out Check static pressure .2s .4 r Homeowner described a noise when the unit turns on. I stood on the back porch and could hear what sounded like a rattle. The rattle sounded like it was coming from the breaker panel. Iâ€™m not sure exactly where the noise is coming from. Homeowner had an electrician come out and he could not figure out where the noise was coming from either. All of the numbers on the compressor and fan motor look fine. Cleaned unit and could not hear noise from unit, only outside near panel. Registers reading 52 degrees with home at 74 degrees. Unit cooling and functional upon departure.
Air Conditioner Maintenance 1st visit â€¢ Cleaned AC â€¢ Vacuumed debris from condenser â€¢ Wash condenser coil â€¢ Torque Schrader cores â€¢ Tightened king valves â€¢ Check for refrigerant leaks at service valves â€¢ Condenser fan motor amps 1.2 and compressor amps 15.8 â€¢ Check contactor â€¢ Blower cap MFD 7.5 and compressor and OD fan cap mfd 50/5 â€¢ Blower amps 8.7 â€¢ Inspect coil â€¢ Static pressure R/A .5" w.c. â€¢ Static pressure S/A .33" w.c. Recommended servicing Furnace in Fall!
Homeowner went with quote on new swamp cooler (refer to estimate) $2,450.00
New water lines, mounting brackets with support chains, new trim includes 1 start up and 1 shut down. 1 year full Guarantee parts and labor