155 Design Place #102
Sparks, NV 89441
(775) 786-4357

Local Reviews

Rated 4.9 out of 5 stars based on 205 customer reviews

Great Service

We throughly enjoyed having Randy as our serviceman. He does a perfect job and is a lot of fun to talk with. Just a very nice all around person. I’ll be requesting him for our next service.

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Great service!


Response from Home Energy Experts Inc.:

Thank you Jim! Sincerely, Eric Robnett

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Great service.

Your service technician was very, very nice. I feel very comfortable with the service he provided. He was also very helpful in explaining everything.


Response from Home Energy Experts Inc.:

Thank you Susan! Sincerely, Eric Robnett

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Gas furnace maintenance

Technician, Brandon Westfield, arrived on time - did the maintenance (Comfort Club Plus) with care and attention.


Response from Home Energy Experts Inc.:

Thank you Janet! Sincerely, Eric Robnett

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wonderful

the best home service I have had in the 30 years in reno. They listened, answered questions, work was exceptional and great clean up.


Response from Home Energy Experts Inc.:

Thank you Ronald! Sincerely, Eric Robnett

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Well trained service tech's

I have had the same service tech for several years. Pleasant and well trained. He services our furnace (fifteen years old and installed by this firm) and pellet stove. He does a thorough job


Response from Home Energy Experts Inc.:

Thank you Roger! We appreciate your trust in our team. Sincerely, Eric Robnett

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Great customer service!

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Well done


Response from Home Energy Experts Inc.:

Thank you Roger! Sincerely, Eric Robnett

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Great service

Pleasant, polite, thorough, went over all work prior to starting Haven't compared prices


Response from Home Energy Experts Inc.:

Thank you Nancy! Sincerely, Eric Robnett

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Knowledgeable, courteous, thorough.


Response from Home Energy Experts Inc.:

Thank you Steve! Sincerely, Eric Robnett

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Job Locations

Eric R.

Eric R. Job Checkin

Blower wheel came apart replaced it under warranty


Eric R.

Eric R. Job Checkin

Customer had furnace that was making noises, blew out inducer motor with nitrogen, also found fan blade tips shaved off for some reason, also missing screw holding on inducer motor, noise is now intermittent, told customer can’t guarantee how long it will continue to operate, suggested replacing inducer motor, customer agreed, we will get motor and schedule a time to come back out next week. Inducer motor $492.00


Eric R.

Eric R. Job Checkin

FURNACE AND FIREPLACE MAINTENANCE. 2nd visit of 3 on service club memberships. Fireplace- Verify operation, remove glass and clean inside and out with non amoiniated glass cleaner, remove logset and vacuum up old ember bed, remove logset tray, remove burner and inspect for abnormal wear or corrosion, check and polish thermocouple and thermopile, clean pilot hood and spark ignition assembly, check pilot orfice and inspect for obstruction, check burner orfice for obstructions, wipe down/ vacuum interior and below unit, check thermopile readings 469/188mV, check gas connections, check flu connections, reinstall all items and verify operation of burner before leaving. Suggestions: The notable wearing items in the fireplace include the ceramic firebox and the logset tray. We can replace a logset tray if interested. There is no function or efficiency loss from having a deteriorating logset tray only not as aesthetically pleasing. The burner does have one very small crack beginning to deve


Eric R.

Eric R. Job Checkin

Performed Pellet Stove Maintenance: -Deep cleaned system -Removed and cleaned pellet grate liner -Removed and cleaned burn pot -Cleaned out burner ports -Removed and cleaned back plate plates -Vacuumed and Cleaned area behind panel -Removed flue cap and vacuumed out soot -Pulled back panel -Pulled side panel -Vacuumed blower compartment -Cleared pressure switch tubing -Checked all wire for break an - Ensured all wiring connections secured -Checked circuit board -Cleaned glass Performed Fireplace Maintenance: - Wiped down fireplace - Removed old embers - Laid Down new ember bed - Cleaned logs - Removed built up mineral deposits - Cleaned and polished thermopile - Cleaned and polished thermocouple - Cleaned and polished sparker - Inspected pilot assembly - Cleaned fireplace glass - Checked for carbon monoxide - Checked gas valve - Checked electrical connections - Tested thermopile, measured at 314 millivolts while running Suggest fireplace remote


Eric R.

Eric R. Job Checkin

Furnace Maintenance x2: Upstairs-Checked operation of thermostat, cleaned permanent air filter and grille. Cleaned furnace housing,blower and burner compartments. Pulled and polished flame sensor. Cleared pressure ports and tubing.Checked hot surface igniter. Checked amp draws on inducer and blower motor. Checked capacitor R: 7.5 A: 6.7mfd???? Checked combustion 5.8% oxygen and 77ppm???? Static total .57"w.c. Downstairs-Checked operation of thermostat, cleaned permanent air filter and grille. Cleaned furnace housing,blower and burner compartments. Pulled and polished flame sensor. Cleared pressure ports and tubing.Checked hot surface igniter and found whiting with burnt off silicone???? Checked amp draws on inducer and blower motor. Checked capacitor mfd ratings 7.5f. Checked combustion 9.1% oxygen and 15ppm???? Static total .61"w.c. Replaced failing 7.5 mfd capacitor and failing hot surface igniter. Combustion after balance upstairs 7.3% oxygen and 35ppm and downstairs 7.6% oxygen


Eric R.

Eric R. Job Checkin

Customer had pellet stove not operating, cleaned pellet stove, pulled refractor plate and cleaned behind plate, cleaned pellet tray, cleared pressure switch hose, pulled and cleaned combustion blower, wiped down outside of pellet stove, found pressure switch hose deteriorated, cut back deteriorated part of pressure switch hose, cleared soot from flue, also pellet stove had hopper switch bypassed and wired together, called tech support they had me set the settings where they needed to be, tested pellet stove, pellet stove is operating but after running for about 5 mins, burn dies down for a couple minutes and then fires back up, told customer we will schedule a time to come back out and get on the phone with tech support to verify if this issue is normal. Diag scheduled Oct 7th 8-10am


Eric R.

Eric R. Job Checkin

Customer went with estimate for furnace and water heater


Eric R.

Eric R. Job Checkin

Arrive and quote Homeowner price of XC16 2 Stage Air Conditioner, XC21 Signature Series Air Conditioner, and EL296E replacement furnace. Important note: Today while gathering information for replacement equipment in the attic I found the furnace to have a leak. Recommend to get this leak addressed or to replace unit entirely. Homeowners will be in contact with us when they make a decision.


Eric R.

Eric R. Job Checkin

FURNACE QUOTE Remove and dispose existing furnace, install Lennox, 96%, el196E, 21” wide, 90,000 btu, downflow, lp furnace, gas flex, gas shut off, drip leg, bubble wrap insulate furnace, coil and return plenum, connect to existing pvc flue, connect to existing pvc condensate line, combustion balance furnace, 5 smoke detectors, 1 co detector, comfort sense 5500, check static pressure, 10 year manufacturing warranty, 3 year labor guarantee, 3 year maintenance, permits and inspections. $6,398.00 Customer paid 50% down by cc $3,199.00 Las 4 6871 Install date 9-20-19


Eric R.

Eric R. Job Checkin

Have to go over quote with andrew


Eric R.

Eric R. Job Checkin

Furnace Maintenance: Checked operation of thermostat. Changed 1(20x20x1) return air filter. Cleaned furnace housing, blower and burner compartments. Pulled and polished flame sensor. Cleared pressure ports and tubing. Checked amp draws on inducer and blower motor. Checked hot surface igniter and found whiting with burnt off silicone???? Checked combustion. Static total .56" w.c.. talked to her about what Nic did two years ago and she said she keeps her house at 67 degrees during winter and will replace system when she has too. Replaced failing hot surface igniter!


Eric R.

Eric R. Job Checkin

Customer reported when turning on furnace last night that room started filling with white smoke and smoke alarm went off. When I turned on furnace everything functioned and came on normally but I did notice that the house started to get hazy. It was not smoke and it didn’t set off any alarms but was noticeable. I began checking for carbon monoxide. I first used my CO angel and walked around the house and went to every vent and found no readings. I then used my Bacharach and repeated the process with no issues and then finally I took their nsi co monitor that they have and walked around the home with it and repeated the process and got no readings on that as well. Their is no carbon monoxide being pushed into the home from the furnace. Checked flue and it not spewing white smoke I then removed coil door and inspected Ac coil and furnace heat exchanger. I found no issues with coil and after inspecting heat exchanger I found no cracks or defects in it, took my hand and ran it along


Eric R.

Eric R. Job Checkin

Customer went with quoted for h.d


Eric R.

Eric R. Job Checkin

Arrive and gather all information for 2 furnace and 2 ac replacements. We will need a little bit of time to get the exact price worked up. We will be quoting Mark on an EL16XC1 and a ML180E. Andrew is working on it this afternoon and we plan to have a meeting with Mark in the near future to go over numbers and any extra scopes of work needed.


Eric R.

Eric R. Job Checkin

Furnace Maintenance x2: Downstairs-Checked operation of thermostat. Changed 1(12x24x1) return air filter and cleaned grille. Cleaned furnace housing, blower and burner compartments. Pulled and polished flame sensor. Cleared pressure ports and tubing. Checked hot surface igniter and showing signs of wear??? Checked amp draws on blower and inducer motor. Checked capacitor R:7.5 A:7.0 mfd???? Combustion check 8% oxygen and 52ppm. Static total .6’ w.c. Upstairs-Checked operation of thermostat, changed 1(20x30x1) return air filter and cleaned grille. Cleaned furnace housing, blower and burner compartments. Pulled and polished flame sensor. Cleared pressure ports and tubing. Checked hot surface igniter and very bad whiting with burn off silicone????. Checked amp draws on blower motor and inducer. Checked capacitor R:10 A:9.1mfd with oil leaking everywhere???? Checked combustion 7.2% oxygen and 90ppm (CO is very high and need to keep eye on combustion) static total .8" w.c. Replaced bot